Privacy Policy

As an apparel brand under Shishou Laicai E-Commerce Co., Ltd., specializing in five core categories—tank tops, jackets, shorts, leggings, and pajamas—Mudancasp fully recognizes that users' personal information is a vital privacy asset. We have always regarded the protection of users' privacy as a core responsibility of the brand's operations, strictly complying with relevant laws and regulations such as the "Personal Information Protection Law of the People's Republic of China" and the "E-Commerce Law". Combining the parent company's mature experience in data security management, we have formulated this Privacy Policy. It aims to clearly inform you about how we collect, use, store, and protect your personal information, as well as the rights you hold, such as the right to inquire, correct, and delete information. This ensures that your privacy security and legitimate rights and interests are fully protected throughout your process of browsing and purchasing Mudancasp products. Whether you learn about products, place orders for shopping through the official website (www.mudancasp.com), or consult services via phone or email, we will handle your information in accordance with this Policy, allowing you to enjoy a secure shopping experience.

I. Scope and Methods of Information Collection

We only collect your personal information for the necessary purposes of providing services and optimizing the user experience, adhering to the principles of legality, legitimacy, and necessity. We will never collect irrelevant information beyond the scope of service needs. The specific scope and methods of collection are as follows:

(I) Basic Identity and Contact Information

Order Placement and Shopping Scenario: When you purchase products such as tank tops or jackets on Mudancasp's official website, to ensure accurate delivery of the order and completion of the transaction, we need to collect your name, mobile phone number, and delivery address (including detailed information such as province/city/district/street/house number). This information is proactively filled in by you on the checkout page. If you refuse to provide it, you will not be able to complete the order delivery, but it will not affect your basic function of browsing product information.

Consultation and Feedback Scenario: If you consult about product sizes or inventory via email (customer@mudancasp.com), or feedback after-sales issues (such as pilling of pajama fabric or mismatched leggings size) via phone (+86-15689686654), we will record your name, contact phone number, and email address. This information is used to communicate with you and provide feedback on results, ensuring that your consultations and issues receive timely responses.

(II) Order and Transaction Information

After you successfully place an order, we will automatically collect your order number, purchased product category (e.g., tank top/jacket/short), specifications (size/color), quantity, payment amount, payment method (e.g., credit card/third-party payment), order placement time, and order status (pending payment/pending shipment/shipped/completed) and other transaction information. At the same time, we will record the logistics and distribution method you selected and the logistics tracking number. This information is the core basis for processing orders, completing delivery, and handling refunds and exchanges. It will be stored in association with your basic contact information to ensure the integrity and traceability of the service chain.

(III) Device and Browsing Information

When you visit Mudancasp's official website (www.mudancasp.com), our server will automatically record the following non-identifiable information:

Device Information: Including the type of device you use (e.g., mobile phone/computer model), operating system version (e.g., iOS 16/Windows 11), browser type (e.g., Chrome/Safari), and unique device identifier (e.g., IMEI/UUID, which is only used to identify device security and not associated with identity information);

Browsing Information: Including your IP address, access time, browsed page path (e.g., "Tank Top Category Page → Cotton Basic Tank Top Detail Page", "Pajama Category Page → Modal Home Pajama Detail Page"), stay duration, and clicked product links.

This information is only used to analyze user browsing habits (e.g., product categories that users pay more attention to), optimize the layout of the official website pages (e.g., adjust the display position of popular jacket styles), and improve loading speed. It will not be directly associated with your identity information for use.

(IV) Supplementary Information for Specific Scenarios

Size Recommendation Service: If you need personalized size recommendations (e.g., you are unsure about the size when purchasing leggings or jackets), you can provide body data such as height, weight, shoulder width, bust, waist circumference, and hip circumference via email (customer@mudancasp.com) or phone (+86-15689686654). This data is only used to match you with a suitable product size. After use, it will be anonymized (removing identity identifiers) within 6 months and will not be used for other purposes;

After-Sales Issue Handling: If you apply for after-sales service due to product quality issues (e.g., loose threads on tank tops or dyed pajamas), you need to provide materials such as photos of product defects and order screenshots. We will collect and store these materials to verify the problem and formulate solutions (e.g., refund, exchange). After the problem is resolved, the materials will be retained for 3 months (for subsequent dispute verification) and then automatically deleted;

Account Registration Scenario (if you choose to register an account): During registration, you need to provide a mobile phone number for identity verification. We will send a verification code to your mobile phone, and the registration will be completed after verification. Account information is only used for quick login and querying historical orders, and registration is not mandatory.

II. Rules for Information Use

The user personal information we collect will be strictly limited to the following usage scenarios directly related to services. Without your explicit consent, we will never transfer, share, or use it for other purposes with any third party (except the parent company and cooperative logistics providers):

(I) Provision of Core Services

Using your name, address, and phone number to complete order delivery, tracking the package status through the logistics tracking number, and sending logistics notifications to you after shipment;

Issuing invoices for you (if you need them) based on your order information and payment records, and handling refund and exchange applications (e.g., verifying the order amount and payment method when processing returns due to mismatched jacket sizes);

Using the body data you provided to recommend suitable sizes for tank tops and leggings, reducing returns and exchanges caused by mismatched sizes;

Following up on the processing progress based on your after-sales feedback information (e.g., product photos, order number), and notifying you of the processing results via phone (+86-15689686654) or email (customer@mudancasp.com) when necessary.

(II) Optimization of Products and Services

Conducting anonymous statistical analysis on browsing information: For example, analyzing the visit volume of different product categories (e.g., the proportion of visits to tank tops and jackets) and user stay duration to understand user preferences, thereby optimizing the product classification of the official website (e.g., pinning popular short styles to the top) and updating the product library (e.g., adding pajama fabrics with high user attention);

Adjusting operation strategies based on order data: For example, optimizing inventory preparation (avoiding stockouts of a certain size) based on the sales proportion of jackets in different sizes; adjusting the design direction of new products based on users' color preferences for tank tops;

Improving service processes: For example, by analyzing high-frequency user consultation questions (e.g., "Do pajamas pill?" "Are jackets windproof?"), supplementing explanations on product detail pages (e.g., adding pajama washing precautions and jacket fabric characteristics introductions) to reduce repeated consultations.

(III) Ensuring Information and Transaction Security

Using IP addresses and device information to identify abnormal access behaviors: For example, if multiple login attempts are made from the same IP address or frequent orders are placed within a short period, the system will trigger a risk warning to prevent risks such as account theft and malicious order placement;

Verifying user identity: For example, sending an order confirmation SMS via a mobile phone number to ensure that the order placement operation is initiated by you personally, preventing others from placing orders using your information fraudulently;

Protecting transaction security: When processing refunds, verifying your payment method and order information to avoid refund errors caused by inconsistent information and protect your property security.

(IV) Compliance Purposes

When required by laws and regulations or when administrative and judicial authorities conduct inquiries in accordance with the law, we will provide necessary user information (e.g., cooperating with investigations into fraudulent transactions and logistics disputes) in accordance with relevant regulations. However, we will strictly review the legitimacy and scope of the inquiring entity and only provide information directly related to the inquiry matter, refusing to provide information beyond the legal scope.

III. Information Storage and Protection Measures

Shishou Laicai E-Commerce Co., Ltd. has established a multi-dimensional information security protection system for Mudancasp, preventing the leakage, tampering, and loss of your personal information from aspects such as storage methods, technical protection, and system management:

(I) Storage Methods and Duration

Storage Carrier: Your personal information (e.g., name, phone number, order records) is stored on the parent company's dedicated servers, which are deployed in computer rooms that meet national information security level protection standards. Encrypted storage technology is adopted (SSL encryption protocol is used during data transmission, and AES-256 encryption algorithm is used during storage) to prevent illegal access to information;

Storage Duration: Adhering to the principle of "minimum necessary duration":

Order information, contact information, and other transaction-related information will be retained for 3 years from the date of transaction completion (for handling possible after-sales disputes and compliance inquiries);

Non-core information such as browsing information and body data will be anonymized (removing identity identifiers, retaining only statistical data) or deleted within 6 months after the collection purpose is achieved (e.g., after size recommendation is completed or browsing analysis is concluded);

If you take the initiative to apply for the deletion of personal information (which can be submitted via phone +86-15689686654 or email customer@mudancasp.com), we will complete the information deletion within 15 working days after verifying your identity (except as required by laws and regulations to retain it).

(II) Technical Protection Measures

Deploying technical tools such as firewalls, Intrusion Detection Systems (IDS), and data desensitization systems to prevent external network attacks and malicious intrusions;

Strictly controlling employees' access rights to user information: Only specific employees responsible for order processing, customer consultation, and after-sales follow-up are allowed to access relevant information when performing their job duties. All access operations are recorded throughout the process (including access time, operation content, and operator) for easy traceability;

Conducting regular server security vulnerability scans and system updates, and carrying out data security emergency drills every quarter to ensure the stability and security of the storage environment;

Desensitizing sensitive information (e.g., mobile phone numbers) (hiding the middle 4 digits when displayed, such as 156****6654) to reduce the risk of information exposure.

(III) System and Personnel Management

Formulating documents such as the "User Information Security Management System" and "Data Access Rights Management Measures" to clarify the processes and responsibilities for information collection, use, and storage;

Conducting regular privacy protection training for employees (once every six months), and employees can only take up their posts after passing the assessment. This strengthens employees' awareness of information security and clarifies the violation consequences of leaking user information (including warnings, fines, termination of labor contracts, and pursuit of legal responsibility for serious cases);

Signing "Information Confidentiality Agreements" with cooperative logistics providers (e.g., ZTO Express, SF Express), requiring them to only use your delivery information for delivery purposes and not to disclose or use it for other commercial activities. If information leakage occurs due to the logistics provider's reasons, we will assist you in pursuing their responsibility.

IV. Rules for Information Sharing and Transfer

We strictly control the scope of user information sharing. Except for the following necessary circumstances, we will never share or transfer your personal information with any third party, let alone use the information for commercial purposes such as sale or rental:

(I) Sharing with the Parent Company

To realize cross-departmental collaborative services (e.g., the logistics department of Shishou Laicai E-Commerce Co., Ltd. is responsible for order delivery, and the finance department is responsible for refund processing), your order information, contact information, and payment records will be shared among relevant departments within the parent company. However, the scope of sharing is limited to what is necessary for performing services, and all departments of the parent company must comply with the information protection requirements of this Privacy Policy and shall not expand the scope of use without authorization.

(II) Sharing with Cooperative Logistics Providers

To complete order delivery, we will share your name, delivery address, and contact phone number with the logistics provider you selected (e.g., ZTO Express, YTO Express). However, only the information necessary for delivery will be provided, and the logistics provider is required to delete or anonymize the information within 30 days after the delivery is completed, and shall not retain or use it for other purposes.

(III) Sharing Based on Laws and Regulations

When facing information inquiry and retrieval instructions issued by administrative and judicial authorities in accordance with the law (e.g., cooperating with investigations into fraudulent transactions and intellectual property infringement), or to protect the legitimate rights and interests of Mudancasp and users (e.g., responding to malicious orders and fraudulent behaviors) and safeguard public interests, we will provide relevant information as required after verifying the legitimacy and necessity of the instructions. However, we will strictly limit the scope of information and only provide content directly related to the inquiry matter.

V. Users' Rights and Exercise Methods

As the right holder of personal information, you legally enjoy the following rights. We provide you with convenient channels to exercise these rights to ensure that you can independently manage your personal information:

(I) Right to Inquire About Information

If you want to know the type, storage duration, and usage of your personal information collected by us, you can apply for inquiry through the following methods:

Send an email to customer@mudancasp.com with the subject "Personal Information Inquiry Application". The content should include your name, registered mobile phone number (or order mobile phone number), and order number (if available) to facilitate us in verifying your identity;

Call the official phone number +86-15689686654 (working hours: Monday to Sunday, 9:00-21:00) and explain your inquiry needs to the customer service staff, providing identity verification materials (e.g., mobile phone verification code, order information).

Our customer service team will feedback the inquiry results to you within 10 working days (e.g., your order records, list of collected contact information).

(II) Right to Correct Information

If you find errors in your personal information (e.g., incorrect delivery address or changed mobile phone number), you can apply for correction through the following methods:

Phone Correction: Call +86-15689686654, provide the order number, original information, and corrected information. After the customer service staff verifies your identity, the correction will be completed within 5 working days;

Email Correction: Send an email to customer@mudancasp.com with identity verification materials (e.g., order screenshot, mobile phone verification code) and a correction explanation. We will review and feedback the results within 5 working days.

(III) Right to Delete Information

Under the circumstances specified by laws and regulations (e.g., the purpose of information collection has been achieved, you withdraw your consent and there is no other need to retain it), you can apply for the deletion of personal information:

Application Method: Send an email to customer@mudancasp.com with the subject "Personal Information Deletion Application", providing your name, mobile phone number, and identity verification materials;

Processing Process: We will complete the review within 15 working days. If the deletion conditions are met, the relevant information will be completely deleted (or anonymized), and the deletion result will be notified to you via email. If there are circumstances where retention is required by laws and regulations (e.g., order records need to be retained for tax declaration), we will explain the retention period and reasons to you.

(IV) Right to Withdraw Consent

You have the right to withdraw your consent to the collection and use of information (e.g., no longer wanting to receive order progress SMS):

Withdrawing SMS Notifications: You can call +86-15689686654 to inform the customer service staff, or independently turn off the SMS notification function in the "Personal Center - Message Settings" on the official website;

Withdrawing Other Consents: For example, to withdraw consent for the use of body data, you can explain your needs via email. We will stop using the relevant data, but it will not affect the information processing that has been completed based on your previous consent (e.g., size recommendations that have been provided).

VI. Policy Update and Notification Methods

We will revise this Privacy Policy in accordance with updates to laws and regulations, adjustments to service models (e.g., adding new product categories, optimizing order processes), or changes in user needs. After the policy is updated, the revised version will be published in the "Help Center - Privacy Policy" section of Mudancasp's official website (www.mudancasp.com) and marked with the update date to ensure that you can timely understand the changes.

If the revision of the policy involves core clauses (e.g., expansion of the scope of information collection, change of purpose of use, adjustment of sharing rules), while publishing the notice on the official website, we will also send an SMS reminder to the mobile phone number you reserved (or send a notice via email customer@mudancasp.com if you have previously consulted via email), informing you of the