Return Policy

As an apparel brand under Shishou Laicai E-Commerce Co., Ltd., focusing on five core categories—tank tops, jackets, shorts, leggings, and pajamas—Mudancasp has always taken "providing consumers with high-quality apparel and a secure shopping experience" as its core mission since its establishment. We fully understand that when purchasing apparel products, differences may arise due to factors such as size fit, fabric feel, and style preferences. Therefore, combining the mature experience of our parent company in the e-commerce service field, we have formulated a clear and comprehensive return policy to protect your legitimate rights and interests, allowing you to shop for Mudancasp products without worries. Whether you find that the size does not match, the fabric has quality issues, or you are unsatisfied with the style or color (provided that the return conditions are met) after receiving the product, you can apply for a return in accordance with this policy. We will provide support through a standardized and professional process to ensure that your shopping rights are fully protected.

I. Conditions for Return Application

Return Time Limit: You must submit a return application within 7 days of receiving your Mudancasp product (based on the courier delivery confirmation time). Return applications submitted after 7 days will not be accepted; we appreciate your understanding. If you are unable to apply within 7 days due to special circumstances (such as being away after receiving the product, illness, etc.), you can call the contact number +86-15689686654 or send an email to customer@mudancasp.com in advance to explain the situation. After confirmation, the application period can be extended appropriately, but the maximum extension will not exceed 10 days.

Product Condition Requirements: Products applied for return must be in a brand-new, unused state with no signs of wear, washing, or ironing, no odor, and must not affect secondary sales. Specific requirements are as follows:

Tank tops and T-shirts: No deformation at the neckline or cuffs, no snags or pilling on the fabric, and intact tags and care labels;

Jackets and outerwear: Intact zippers, buttons, snaps, and other accessories, no wear or stains on the fabric, no tears in the lining, and complete retention of tags and brand dust bags;

Shorts and leggings: No wear at the cuffs, no relaxation or deformation of elastic fabrics, no damage to the waistband elastic, and unremoved tags;

Pajamas: No pilling or staining on the fabric, no loose stitches, no damage to packaging (such as individual packaging bags), and complete tags and care labels.

Classification of Return Reasons:

Returns Due to Quality Issues: If the product has quality problems such as fabric damage, craftsmanship defects (e.g., loose stitches, missing accessories), or significant discrepancies between the size and product description, free returns are supported. The return shipping fee will be borne by Shishou Laicai E-Commerce Co., Ltd. (You need to advance the shipping fee first, and after we receive and inspect the product, the shipping fee amount will be refunded to your original payment account);

Returns Due to Personal Reasons: For returns applied for due to personal subjective reasons (e.g., dissatisfaction with style or color, wrong size selection), the return shipping fee shall be borne by you, and the product must meet the requirement of being "brand-new, unused, and not affecting secondary sales";

Returns Due to Wrong/Missing Items: If the product you received does not match the order information (e.g., wrong style, color, or size) or there is a missing item, you must provide feedback within 24 hours of signing for the delivery. After verification, free returns or re-delivery are supported, and the relevant shipping fees will be borne by us.

Restrictions on Special Products: Customized products (e.g., pajamas, leggings customized according to your specific size or pattern requirements) are not eligible for return unless there is a quality issue with the product; intimate products (e.g., certain styles of tank tops, pajamas) are not eligible for return if they have been unpacked, used, or had tags removed, even if they have not been worn, to avoid affecting the rights of other consumers. For specific inquiries, you can call +86-15689686654 or send an email to customer@mudancasp.com for confirmation.

II. Return Application Process

Submit a Return Application: When you confirm that you need to return a product, you must submit an application through the following methods. Do not send the product back directly (products sent back without prior review may cause delays or failure in return processing):

Email Application: Send an email to the official customer service email: customer@mudancasp.com. The email content must include your order number, name, contact phone number, reason for return, product name, and quantity. Additionally, attach clear photos of the product issue (for quality issues, take photos of the defective part; for wrong items, take photos comparing the product label with the order information; for returns due to personal reasons, attach photos of the overall product condition) to facilitate our quick verification.

Phone Application: Call the official contact number +86-15689686654 (working hours: Monday to Sunday, 9:00-21:00). Inform the customer service staff of your return request, provide the order number, personal information, and reason for return. The customer service staff will assist you in registering the return application and inform you of the subsequent operation steps.

Review the Return Application: Our customer service team will complete the review within 24 working hours after receiving your return application and will notify you of the review result via email or phone:

Approved: We will inform you of the specific return address, return precautions (such as package labeling requirements), and the party responsible for the shipping fee (for returns due to quality issues/wrong/missing items, note "Return Due to Quality Issue"; for returns due to personal reasons, note "Return Due to Personal Reason");

Rejected: We will explain the reasons in detail (e.g., exceeding the return time limit, product not meeting condition requirements, missing necessary information), and you can supplement materials or adjust the application based on the feedback.

Ship the Returned Product: After receiving the approval notice, please package the product to be returned and ship it back to the following return address within 3 days:

Return Address: Return Group, Shishou Laicai E-Commerce Co., Ltd., No. 18, Group 3, Changhe Village, Gaojimiao Town, Shishou City (Contact Phone: +86-15689686654)

Shipping Requirements:

Choose a formal courier company (e.g., ZTO Express, YTO Express, SF Express; cash-on-delivery couriers are not accepted) and indicate your order number on the courier waybill to help us quickly identify your return package;

The packaging must be secure to avoid product damage during transportation (you can use the original packaging or packaging with equivalent protective effect, and enclose a note with the order number, name, and reason for return);

Keep the courier tracking number for future logistics status inquiries. If failure to keep the tracking number leads to difficulties in logistics tracking and affects the return process, you will bear the responsibility.

Inspect the Returned Product: After receiving your returned package, we will inspect the product within 3 working days. The inspection content includes:

Whether the product meets the return conditions (whether it is brand-new, whether accessories are intact, whether there are quality issues, etc.);

Whether the product is an authentic Mudancasp product (verified through tags, care labels, and product detail marks);

Whether the package contains order-related information (such as a note with the order number).

Process the Refund:

If the product passes the inspection, we will process the refund within 2 working days. The refund amount will be returned via your original payment method , The specific arrival time depends on the processing cycle of the payment platform or bank, which is generally 1-7 working days;

If the product fails the inspection (e.g., there are signs of use, missing accessories, or it is not an authentic product), we will notify you via email or phone, send the product back to you in its original condition, and explain the reasons for refusing the refund. The return shipping fee will be borne by you;

For returns due to quality issues or wrong/missing items, the shipping fee you advanced will be refunded together with the refund amount. You need to send the shipping fee voucher (courier waybill, payment record screenshot) to customer@mudancasp.com via email when returning the product to facilitate our verification of the shipping fee amount.

III. Return Precautions

Check for Personal Items: Before shipping back the returned product, please carefully check whether there are any personal items (such as jewelry, documents, keys, etc.) left in the package. During the inspection, we only verify Mudancasp brand products and related accessories. If non-brand items are found in the package, we will contact you via phone +86-15689686654 or email customer@mudancasp.com to return them, but we will not be liable for any loss or damage caused by personal items left behind.

Bearing Transportation Risks: You shall bear the risks of damage, loss, delay, etc., of the returned product during transportation (except for returns due to quality issues/wrong/missing items). We recommend that you choose value-added service when shipping back. If the product is damaged during transportation and affects secondary sales, we will not be able to process the return, and you need to negotiate with the courier company for compensation on your own; for returns due to quality issues/wrong/missing items that are damaged during transportation, you can apply to us for reprocessing (such as re-delivery, re-refund) with the courier compensation voucher.

Refund Inquiry and Problem Consultation: If you have not received the refund within 7 working days after submitting the refund application, or have questions about the refund amount or return process, you can consult through the following methods:

Call the contact number +86-15689686654, provide the order number and return application time, and the customer service staff will inquire about the refund progress and reasons for you;

Send an email to customer@mudancasp.com, detailing your questions and demands, and attaching the order number and return tracking number. We will reply and assist in solving the problem within 1 working day.

Policy Update Statement: Shishou Laicai E-Commerce Co., Ltd. reserves the right to adjust this return policy based on market feedback, changes in laws and regulations, or service optimization needs. The latest return policy will be published in the "Help Center - Return Policy" section on Mudancasp's official website (www.mudancasp.com) and will take effect automatically after publication. We recommend that you visit the official website to check the latest policy before applying for a return to avoid any impact on the return process due to policy adjustments.

Handling of Special Circumstances: If you encounter force majeure factors during the return process (such as logistics interruptions caused by natural disasters, inability to ship back due to epidemic control), you must notify us in a timely manner via phone or email. We will suspend the calculation of the return time limit based on the actual situation and assist you in continuing the return process after the force majeure factors are eliminated to protect your legitimate rights and interests.

Mudancasp and Shishou Laicai E-Commerce Co., Ltd. have always believed that a return policy is not only a protection for consumers' rights and interests but also a reflection of the brand's confidence in its own product quality and service standards. We will not lower service standards due to increased operating costs from the return process; instead, we will continue to optimize the return mechanism and improve inspection efficiency to make you feel convenient and secure when applying for a return. Whether you apply for a return due to quality issues or personal reasons, we will handle it with an objective and fair attitude to ensure that every consumer who chooses Mudancasp can enjoy a stress-free shopping experience.