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    Terms of Service

    As an apparel brand under Shishou Laicai E-Commerce Co., Ltd., focusing on five core categories—tank tops, jackets, shorts, leggings, and pajamas—Mudancasp has always relied on the parent company's mature e-commerce operation system, in-depth insight into consumer needs, and comprehensive supply chain support since its establishment. It takes "providing professional, thoughtful, and full-link services to every consumer" as its core goal. We deeply understand that high-quality apparel products need to be matched with meticulous services to make your shopping experience more secure and pleasant. Whether you have questions about product fabrics, sizes, or wearing scenarios before purchasing, need to confirm or adjust order information during purchasing, or require after-sales issue handling after receiving products, Mudancasp and Shishou Laicai E-Commerce Co., Ltd. will provide full-cycle support from consultation to after-sales with standardized service processes and professional service attitudes. We are committed to ensuring that every consumer who chooses Mudancasp can feel the brand's adherence to and dedication to service quality.​
    I. Pre-Sales Consulting Service​
    During your purchase of Mudancasp's tank tops, jackets, shorts, leggings, and pajamas, if you have any questions about product information, we will provide you with comprehensive and accurate information support through diverse consulting channels to help you make choices that meet your own needs.​
    1. In-Depth Product Information Consulting: You can call the official contact number +86-15689686654 (working hours: Monday to Sunday, 9:00-21:00) to consult customer service staff about detailed product information. For example, the fabric composition of tank tops (such as the proportion and respective characteristics of cotton, ice silk, and polyester), breathability, and applicable seasons; the version design of jackets (slim/loose), windproof and waterproof performance, and washing and maintenance precautions; the length classification of shorts (five-point/seven-point), fabric elasticity, and suitable body shapes; the compression level of leggings, whether they pill, and matching suggestions; the skin-friendliness of pajama fabrics, whether they contain fluorescent agents, and size adaptation range. Customer service staff will answer each of your questions based on their professional knowledge of the products to ensure you fully understand the product details and avoid purchasing deviations caused by vague information.​
    1. Personalized Size Recommendation Service: Considering that apparel sizes may vary due to styles and fabric characteristics (e.g., the size selection of leggings with elastic fabric is different from that of jackets without elasticity), if you are confused about size selection, you can send an email to the customer service email address customer@mudancasp.com. Provide your height, weight, shoulder width, bust, waist circumference, hip circumference, and other body data, and specify the product style you prefer (such as "want to purchase a slim-fit denim jacket" or "need loose-fitting pajamas suitable for home wear"). Our customer service team will provide you with personalized size recommendations within 24 working hours, combining the product size chart and feedback data from previous consumers (such as purchasing suggestions from users with the same body type). They will also prompt possible size deviations (such as "this jacket has a slim fit, it is recommended to choose one size larger") to reduce shopping concerns caused by incorrect sizes.​
    1. Inventory and Shipping Time Inquiry Service: If you want to know the real-time inventory status of a specific style of product (such as "whether the black basic tank top is in stock" or "when the workwear jacket in size XX will be restocked"), or inquire about the shipping time after placing an order, you can directly call the official contact number +86-15689686654 for consultation. Customer service staff will check the inventory system in real time and inform you of the inventory status of the target product. If it is in stock, they will clearly inform you of the shipping time (usually, in-stock products ordered before 16:00 on working days will be shipped on the same day; in-stock products ordered after 16:00 will be shipped on the next day). If it is a pre-order product, they will explain the pre-order cycle (such as "expected to arrive in 7 days and will be shipped within 24 hours after arrival") and whether pre-order placement is supported. You can also send an inventory inquiry request via email to customer@mudancasp.com, indicating the product name, link (if available), and the size you want to know in the email. Customer service staff will reply with the inquiry result within 1 working day.​
    II. In-Sales Order Service​
    After you successfully place an order for Mudancasp products, we will provide you with careful in-sales order services to ensure that your order information is accurate and that the logistics progress can be tracked at any time, avoiding negative impacts on your shopping experience due to order issues.​
    1. Order Information Confirmation and Modification Service: Within 1 hour after placing an order, if you need to modify the order information (such as adjusting the delivery address, changing the contact phone number, or changing the product color/size while the target product is still in stock), you can immediately call the official contact number +86-15689686654 to contact customer service staff. The customer service staff will first verify your order status (modifications are supported if the order has not been shipped). After confirmation, they will assist you in modifying the relevant information and send you a confirmation message of the modified order via SMS or email to ensure you are aware of the modification result. If you are not convenient to communicate by phone, you can also send an email to customer@mudancasp.com, providing your order number, the type of information to be modified (such as "modify delivery address"), and the new information content. After confirming that the order has not been shipped, the customer service staff will complete the modification within 1 hour and reply to the email to inform you. If the order has entered the shipping process (such as being packed or handed over to logistics), they will inform you of the feasibility of modification (such as "the address has been synchronized to logistics, and we will try to intercept the package; if interception fails, you need to coordinate by yourself after receiving the package"), avoiding troubles caused by delayed information modification.​
    1. Order Cancellation Service: If you need to cancel your order for personal reasons after placing it and the order has not been shipped, you can apply through the following methods: Call the official contact number +86-15689686654, provide the order number, the name of the person who placed the order, and the contact phone number. After verification, the customer service staff will immediately handle the cancellation procedures for you. After successful cancellation, they will inform you of the refund time (usually returned to the original payment account within 1-3 working days). Or send an email to customer@mudancasp.com, indicating "Order Cancellation Application", the order number, and the reason for cancellation in the email. The customer service team will process it within 12 working hours and reply with the cancellation result. If the order has been shipped, it cannot be canceled directly. You can apply for a return in accordance with the brand's return policy after receiving the product (specific return rules can be consulted via phone or email).​
    1. Logistics Progress Tracking Assistance Service: After the order is shipped, we will send the logistics tracking number and inquiry link to your order-placing mobile phone number via SMS. If you do not receive the SMS or want to know the logistics progress in real time (such as "whether the package has been shipped", "where it is currently located", or "when it is expected to be delivered"), you can call the official contact number +86-15689686654 and provide your order number or the receiving mobile phone number. The customer service staff will inquire about the current logistics status for you and inform you of possible delay reasons (such as "logistics delayed by 1-2 days on some sections due to heavy rain"). You can also send an email to customer@mudancasp.com to apply for logistics inquiry. The customer service staff will attach the logistics inquiry steps and a screenshot of the current progress when replying to the email, ensuring you keep track of the package dynamics at any time and avoid anxiety caused by missing logistics information.​
    III. After-Sales Support Service​
    After receiving Mudancasp products, if you encounter problems such as product quality issues, logistics damage, incorrect delivery, or missing items, we will provide you with efficient and standardized after-sales support services to make every effort to solve your problems and protect your legitimate rights and interests.​
    1. Product Quality Issue Handling Service: If the tank top, jacket, shorts, leggings, or pajama you received has quality issues (such as fabric damage, loose stitches, missing accessories, uneven dyeing, or severe pilling), please apply for after-sales service through the following methods within 7 days of receiving the product:​
    • Call the official contact number +86-15689686654, explain the problem to the customer service staff, provide the order number, and send clear photos of the problematic part of the product (such as a close-up of the loose thread at the neckline of the tank top, or overall and detailed photos of the damaged zipper of the jacket) to the email address designated by the customer service (or directly describe the details of the problem over the phone). The customer service staff will guide you through the subsequent handling. If the problem is confirmed, you can choose to exchange the product (if the same style and size are in stock) or return it for a refund. The return shipping fee caused by quality issues will be borne by Shishou Laicai E-Commerce Co., Ltd. (you need to advance the shipping fee first, and after we receive and inspect the product, the shipping fee will be refunded to your original payment account).​
    • Send an email to customer@mudancasp.com. The email content must include the order number, name, contact phone number, problem description, and photos of the product issue (at least 2 photos, including an overall photo and a detailed photo). The customer service team will review it within 24 working hours. After the review is approved, they will inform you of the specific handling plan (such as the exchange address, return address, and shipping fee reimbursement method) and track the handling progress to ensure the problem is solved in the shortest possible time.​
    1. Logistics Damage, Incorrect Delivery, or Missing Items Handling Service: If you find that the outer packaging is damaged (such as a crushed express box or signs of unpacking) when signing for the package, or find that the product is crushed, deformed, or stained when opening the package, or there is incorrect delivery (the received product does not match the order information, such as "ordered a blue short but received a black one") or missing items (some products in the order are missing, such as "purchased a tank top and pajamas but only received the tank top"), please refuse to sign for the package immediately (if the outer packaging is severely damaged) or keep relevant evidence (photos of the damaged package, photos of the damaged product, and comparison photos of the order information and the received product), and call the official contact number +86-15689686654 to contact customer service within 24 hours. Based on the evidence you provide, the customer service staff will verify the situation and arrange for re-delivery (for missing or incorrect delivery, the re-delivered goods will be shipped within 2 working days), exchange, or return for a refund. The relevant logistics costs will be borne by Shishou Laicai E-Commerce Co., Ltd., and you do not need to pay any additional fees. If you cannot communicate by phone in a timely manner, you can also send an email to customer@mudancasp.com with the evidence materials and your demands, and the customer service staff will reply with the handling plan within 1 working day.​
    1. After-Sales Issue Follow-Up and Feedback Service: After submitting an after-sales application, if you want to know the handling progress (such as "whether the exchanged product has been shipped", "whether the return refund has been reviewed", or "whether the shipping fee has been reimbursed"), you can consult by calling +86-15689686654 or sending an email to customer@mudancasp.com, providing your order number and the time of submitting the after-sales application. The customer service staff will inquire about the current handling stage for you (such as "the exchanged product has been shipped from the warehouse, and the logistics tracking number is XXX" or "the refund has been submitted to the payment platform and is expected to arrive within 1-2 days"), inform you of the estimated completion time, and notify you via phone or email as soon as the handling is completed. This ensures you are fully informed of the progress of solving the after-sales issue and avoids long waits without feedback.​
    IV. Service Guarantee and Instructions​
    1. Service Time Guarantee: For your inquiries, order modifications, after-sales applications, and other requests submitted via phone or email, we promise to respond and handle them within the specified time. Phone consultations are answered in real time (you may need to wait 1-2 minutes during peak hours, and customer service staff will answer as soon as possible); email consultations are replied to within 24 working hours; after-sales applications are reviewed within 24 working hours; order modification/cancellation requests are handled within 1 working hour. If service delays occur due to special circumstances (such as a surge in orders during holidays, system maintenance, or force majeure), we will issue a notice in advance through Mudancasp's official website (www.mudancasp.com) to inform you of the reason for the delay and the time when normal services will resume. Thank you for your understanding and tolerance.​
    1. Service Record and Privacy Protection: During your use of our services, we will keep detailed records of your personal information (such as name, contact information, and body data), order information, and service content. This information is only used to provide you with services (such as size recommendations, order processing, and after-sales follow-up) and will not be used for other irrelevant purposes. We will strictly abide by relevant laws and regulations such as the "Personal Information Protection Law of the People's Republic of China", and take measures such as encrypted storage, permission control (only authorized specific personnel responsible for services can access), and regular security audits to protect the security of your information. Without your permission, we will never disclose the information to any third party (except the parent company and cooperative logistics providers, which must abide by information confidentiality obligations), effectively protecting your privacy rights and interests.​
    1. Service Feedback and Optimization Mechanism: If you have any dissatisfaction with the service process of Mudancasp (such as poor customer service attitude, delayed service handling, or incomplete problem resolution), or have suggestions for service optimization (such as "hope to add a service for sending product fabric samples" or "suggest simplifying the after-sales application process"), you can send an email to customer@mudancasp.com, detailing your service experience, the problems encountered, and the content of the suggestions. Our service supervision team will contact you within 3 working days, verify the situation, make internal rectifications, and feedback the rectification results to you. We have always believed that consumer feedback is an important driving force for the brand to optimize services, and we will continue to adjust service processes and improve service quality based on feedback to make every service more in line with your needs.​
    Mudancasp and Shishou Laicai E-Commerce Co., Ltd. have always believed that service is not simply "solving problems", but a continuous focus on and active response to consumer needs. From detailed pre-sales consultation to thoughtful in-sales follow-up and responsible after-sales handling, the setting of each of our service links and the formulation of each service standard are based on the goal of "making you satisfied". In the future, we will continue to delve into service details, improve the service system, and accompany you on every Mudancasp shopping journey with more professional and thoughtful services. Whether you are purchasing a comfortable tank top or a warm set of pajamas, you can not only enjoy high-quality apparel but also feel the sense of security and warmth conveyed by the brand.